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  • Quality Management

    Quality Management

    This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Quality Management. It aims to give a coherent view of the underlying principles of quality management, and how these relate to practical application in a range of organizations. The tools and techniques which support the principles are not covered in detail in this guide, More information on these can be...

     192 p cntp 21/12/2012 359 4

    Từ khóa: Traditional Approaches, Contribution, Tangible Benefits, External Customers, Intangible Benefits, Dr. W. Edwards Deming

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